Save or recover the Site Encryption Key

The Site Encryption Key (previously called the site password) protects the AES-256 keys that encrypt print jobs, whether they're stored on users' computers or in the cloud. You need it to download or reinstall Device Scout and Print Scout. HP Insights doesn't keep a copy, so save it before you go any further.

The key also lets Print Scout and Device Scout share encryption keys, and secures communication between the Scouts and the cloud. There's one key for your site, and it's the same in every Setup Guide.

Save the key

1

Open the Setup Guide

In the web console, open the Setup Guide for the capability you're deploying (Secure, Direct, Fleet or Print) and go to the Save Site Encryption Key step. Every Setup Guide has this step, because every deployment needs the key.

2

Save the key

Choose how to save it:

  • Copy to clipboard: paste it into another application.
  • Email: send it to your email address.
  • Download: save it as a .txt file.

Keep it in at least two places the right people can reach, such as your organization's password vault and a shared team inbox.

3

Confirm

Select I have saved the key for later use, then select Confirm.

ImportantSelect Confirm before you leave the Setup Guide. If you don't, a new key is generated the next time you open it.

Result

The key is saved and confirmed. When you download Device Scout or Print Scout, you're asked to enter it.

If you've lost the key

The key can't be recovered from HP Insights. Losing it means every Scout has to be registered again.

Contact your Operations team.

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